Focus

DSM Finger Lakes Marketing Agency focuses on our clients growth. To accomplish this goal, we specialize in creative marketing and advertising, customer service and experience design, creativity and innovation workshops, and business leadership and teamwork coaching. We operate offices in the Finger Lakes as well as in Brevard County Florida.

Networked Society

In today’s networked society, marketing is rapidly adding on-line capabilities and attributes. Some might say that on-line marketing is as important as traditional marketing. In any case marketing is becoming a more social function whose goal is to build customer relationships, trust, and create customer advocates and influencers. DSM Finger Lakes Marketing Agency is about social marketing and innovations, exploring the best new and innovative ways to inform, socially engage, and delight customers.

HOW WE WORK

OUR ITERATIVE PROCESS

We start with focus on your customers, with emphasis on customer engagement and relationship building. We then evaluate your marketing channels, messages, value propositions, and how they integrate into a marketing campaign. Along the way, we’ll consider your team, your marketplace, and your ability and readiness to adapt to change.
CUSTOMER INSIGHT Discover Hidden Opportunities
SOLUTION IDEAS Customer experience, service, marketing
PROTOTYPE, TEST Test new, improved service and marketing
IMPLEMENT With passion, adaptability, teamwork